We are committed to exceptional legal advice and client care. As a valued client, you should know that we will make every effort to provide the service that you are entitled to expect. However, it is recognised that occasionally things can go wrong and you may feel that you would like to provide feedback about the service or bill you have received. If so, please raise your concerns with us in the first instance. We will aim to acknowledge your complaint within 3 working days and provide a full response within 28 days.

If we are unable to resolve your complaint internally in accordance with the complaints procedure (which is available upon request) you may contact the Legal Ombudsman at PO BOX 6806, Wolverhampton, WV1 9WJ or by visiting their website.